GSDM’s capacity to provide services is “good”

RESIDENTS of Greater Sekhukhune District Municipality (GSDM) are satisfied with the provision of core municipal services, according to a customer survey report.

The research, which rated service delivery in the district as being good, was done independently by the University of South Africa’s (UNISA) Bureau for Market Research.

GSDM contracted UNISA to do the customer satisfaction survey in terms of Section 55 of the Local Government: Municipal Systems Act No 32 of 2000.
The Act demands that a municipality should maintain and develop a system on which community satisfaction is regularly assessed.

This exercise is the first comprehensive service satisfaction survey ever conducted on the district’s five municipalities – Fetakgomo, Elias Motsoaledi, Makhuduthamaga, Marble Hall and Tubatse.

The survey focused on core municipal services, namely - electricity provision, refuse collection, neighbourhood streets or roads, storm water system, street lights, sanitation and water provision.

The overall service delivery satisfaction rating of GSDM by its customers is 7.39. This is based on satisfaction rating that starts from 0.0 to 10.0.

A score of 0.0 to 0.2 is rated very poor, 2.1 to 4.0 (poor), 4.1 to 6 (adequate), 6.1 to 8.0 (good) and 8.1 to 10.0 (very good).

At 7.39, GSDM satisfaction rate is therefore good.

The survey went further to look at municipal community services such as recreation centres, fire and ambulance services, grass cutting, cemeteries, municipal clinics, parks, pedestrian walkways, public libraries, sports facilities, public toilets, garden refuse sites, road maintenance, government housing, street sweeping/litter control and traffic lights.

Here the survey found that community service delivery ranged from adequate to very good.

However, road maintenance scored a paltry 3.91 – which means it is poor.